We know you will be thrilled with your purchase! However, should you desire to return an item, please notify us immediately and we will accept returns within 2 DAYS from receipt - for the full purchase price, minus shipping/insurance, and a 15% re-stocking fee. The item must be fully insured and returned in the same condition and with the same care it was sent to you. We are also happy to accept an exchange for another item with no re-stocking fee.
Because of the unique nature of vintage clothing, we have a limited return policy. We only accept returns if the item you receive from us has a major flaw that detracts from its wearability or value that was not mentioned in the description. Though we also try to mention them, this does not include minor issues such as loose threads, slight seam stress, loose buttons, etc. We only accept returns based on size or fit issues on an individual basis at our discretion. All returns must be pre-approved via email.
Returns made AFTER 2 days within receipt will be issued a CREDIT ONLY for the purchase price, minus a 20% restocking fee, and shipping and insurance charges
No refunds are given on items damaged or lost by carrier in shipping. We ship all items insured and the purchaser is to pursue any shipping claims with the carrier - usually the US Postal Service.
We love happy customers! We encourage you to contact us during your decision-making process so that we may help you in selecting the item that fits best with your needs and requirements, provide additional pictures if necessary, and answer any additional questions you may have!
Like you, we are reasonable people and want to make your total shopping experience at ELVA s a pleasant and memorably positive one! If there should be a problem of some kind, just let us know - we will always work with you to find the solution that is best for both of us!